We're seeking a highly experienced Client Relations Manager to work in our fun, fast-paced North Phoenix office. The ideal candidate will have a high level of experience in strategic planning, predictive staff modeling, and leadership ability.
The Client Relations Manager will lead a team of client-facing digital National Account Managers and Onboarding Specialists. This person will coach their team on managing books of business and developing and maintaining successful client relationships in the Home Services industry. The Client Relations Manager has a deep understanding of staff forecasting and expanding on current KPIs. We're looking for strong leadership right out of the gate.
Requirements all clearly detailed on your resume:
- 5+ years of leadership experience
- Proven experience in:
- Training a team to develop and execute strategic plans to meet client goals
- Tracking and reporting client performance
- Forecasting staffing needs
- High level of skill in department strategic planning
- KPI development for multiple department positions
- Employee development
- Structuring career pathing
Desired Skills:
- Strong knowledge of the Home Service Industry
- Working knowledge of digital marketing channels SEO, PPC, social media, etc.
- Working knowledge of Salesforce
- Someone who genuinely cares about their team
- Excellent collaboration skills with management, stakeholders, and peers to ensure that training and coaching align with business goals and objectives
- Keeps up-to-date with industry trends and best practices, sharing your knowledge and expertise with the team
- Someone who likes to laugh and have fun!
- A high level of time management, motivation, and initiative
- Good knowledge of digital marketing
- Excellent communication skills in developing both internal and external relationships
- Provide excellent customer service
On a daily basis, the account manager will:
- Lead a team that manages complex digital marketing campaigns for their Home Service industry clients
- Managing the day-to-day interactions between the client and the National Account Managers
- Act as the client advocate to internal team members
- Collecting client data from a variety of sources, including website analytics, social media, and email marketing
- Analyzing client data to identify trends and patterns to determine the most effective marketing channels for each client
- Presenting findings clearly, tailoring communication to the client's specific needs and interests
- Provide ongoing team training to maintain exceptional client customer service and improve team members' skill sets
- Implement new processes and procedures as appropriate
- Manage performance reviews and compensation
- Maintain a positive and productive work environment
Standard RYNO Benefits Include:
- Annually paid educational expenses for approved training programs
- Paid Time Off
- Paid Holidays and Birthday
- Medical, Dental, Vision, and Life Insurance
- A Comprehensive Employee Assistance Program
- 401k
- Flexible start times and half-day Friday
- Annual $2,000 education budget for professional development
- Leadership and advancement opportunities
- An annual Misogi experience https://youtu.be/nSvlC7hiVjQ
- Your choice of one of the following monthly benefits up to an $85 value: house cleaning service, massage, child care, pet insurance, or gym membership
- Drawings for ArizonaCardinal and Phoenix Suns tickets
- Monthly in-office events and monthly volunteer days to give back to our community
- Quarterly Team Builders
- The dopest team merch!
- A casual work environment with lots of coffee and candy
- A badass Holiday Party https://drive.google.com/file/d/1Z5e6h7Sl8O9EMEDhN7H7rMDHBerCj3wv/view?usp=drivesdk
Job Type: Full-time
About Us:
RYNO Strategic Solutions is an innovative, full-service Internet marketing company with 100+ RYNOs offering exceptional Internet marketing services since 2008. We stay ahead of our competition with top-notch proprietary strategies, tracking, and reporting. Due to our total transparency, our customers always know exactly what they receive through their marketing efforts with us. We are dedicated to helping Home Service companies find their customers online by utilizing the most cost-effective desktop and mobile strategies.
Our Mission:
We Exist to Grow Your Business...PERIOD.
Our Values:
- We are transparent
- We are good communicators
- We give back
- We have integrity
- We are positive
- We genuinely care
- We focus on education
