Call Tracking Evolved: Turn Every Call Into a WIN

Common Call Tracking Problems that Local Businesses Face:

Are you tired of losing out on revenue because of missed opportunities? In today's highly competitive landscape, home services businesses and other local companies that capture and convert leads efficiently and effectively are the ones that will set themselves apart from the herd. Call Intelligence is THE solution to missed calls and so much more.

• No visibility into call funnel: Missing data about the customer journey from initial contact to qualified lead to booking
• Lack of insights: No real insights into call performance, including the agent, the service, and customer satisfaction
• Inability to track calls by type: Unable to track calls by service type, job category, and customer type
• Manual reviews take too long: Tracking calls manually is time-consuming, potentially inconsistent, and subjective
• No clear metrics on call handling: A lack of data leading to lost high-value business
• Customer frustrations: Unsatisfied customers due to poor call handling, scheduling delays, inconsistent service, and more
• No CSR visibility: Lack of oversight on whether agents are following your brand and service standards

CI provides you with complete call logs, a set of filters to quickly triage through areas of interest to you and develop actions to drive up your close rates, increase your revenues, and project the brand experience that lives up to your standards, one call at a time.

Call Intelligence Solutions

• Near-real-time Call Insights: Track every call from lead to conversion with automated tagging by service type, outcome, and agent performance in 60-90 mins
• Enhanced Agent Performance: Ensure agents follow best practices for higher close rates and identify coaching opportunities for enhanced agent performance
• Operational Efficiencies: Insight into non-value-added and non-business-related calls help streamline call handling and optimize staffing
• Customer Experience Optimization: Reduce missed calls, improve responsiveness, and enhance customer experience and satisfaction

What Are the Specific Capabilities of Call Intelligence?

With decades of experience and millions of calls listened to, the AI powering Call Intelligence is unlike anything else out there.

• Detailed calls statistics, call recordings, transcriptions, & summaries for each call.
• Marketing attribution (for RYNO tracked lines) & classification by marketing channel.
• Calls dispositioned by call status (answered, missed, voicemail) & relevance.

• Relevant Calls Categorized Into Dimensions:

  • Contact dimensions (qualified, booked), and reasons if call does not progress.
  • Business dimensions (customer type, service type, service line, job type).
  • Time dimensions (day of week, and hour of day).

• Call Ratings Assigned for Each Call on a Scale of 1 to 5:

  • Agent performance with rationale and opportunities to coach.
  • Service quality rating with rationale and opportunities to enhance.
  • Caller sentiment rating with rationale and opportunities to improve.

Other Powerful Call Tracking & Analytics Features

• Call log table with sorting, filtering to identify calls of interest
• User selectable time-periods and ranges to select calls for analysis & insights.
• Call metrics and trends including counts by status, conversion rates, & heat-maps.