California Notice of Collection of Personal Information: We collect personal information below under “Information We Collect” for the purpose described below under “Use of Information for Business Purposes.” To learn more about your California privacy rights, including your right to opt out of the sale of your personal information, please scroll down to “Your California Privacy Rights.”
INFORMATION WE COLLECT
Contact and Account Information. We collect the e-mail addresses of those who communicate with us via e-mail, aggregate information on what pages consumers access or visit, and may collect personally identifiable information volunteered by you when you request a consultation or retain our services. The types of information that may be volunteered by you and collected include your name, organization information, address, email address, phone numbers, and credit card information. Financial information shall be submitted through a payment gateway provided by authorize.net or another payment provider and secured by a Secured Sockets Layer (SSL) communication protocol.
Site Usage and Device Information. We may also collect certain information about your computer hardware and software, including, without limitation, your IP address, your Internet Service Provider, browser type, operating system, domain name, access times and referring Website addresses, your email address, and your passwords. We may also collect information about your mobile devices, including your cell phone or other mobile device number and model, and your cellular carrier. We may also collect information about which pages you visit on our Website.
Location Information. We may collect information about your location, which may including your precise geolocation or zip code.
Phone Call Recordings. We may also record phone calls with us or with your End Users if you use our call answering or call listening and reporting services.
Customer Service and Feedback. We may collect information from you when you request support or information from us, provide feedback or reviews about your experience with us or our products, or otherwise communicate with or contact us.
End User Information. We collect information about your End Users. For more information about what is collected from End Users, please scroll down to “Collection and Use of End User Analytics Information.”
HOW WE COLLECT INFORMATION
Direct Collection of Information from You. We collect information when you interact with our services team, for example, when you submit your information through our “Contact Us” form or when you request a consultation from our website.
Cookies. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser that enables the sites or service providers’ systems to recognize your browser and capture and remember certain information. We do not link the information we store in cookies to any personally identifiable information you submit while on our site. We use both session ID cookies and persistent cookies. A session ID cookie expires when you close your browser. A persistent cookie remains on your hard drive for an extended period of time.
Web Beacons. Web beacons (a.k.a. clear gifs) are tiny graphics with a unique identifier, similar in function to cookies, which are used on our website to track online movements of web users and compile aggregated statistics to analyze how our site is used and may be used, in our services, or in our emails. Our use of Web beacons also includes to count visits and to tell if an email has been opened and acted upon. We do not link the information gathered from web beacons to any personally identifiable information. As is true of most web sites, we gather certain information and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exist pages, operating system, date/time stamp, and clickstream data. We use this information to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole. We do not link this data to personally identifiable information.
USE OF INFORMATION FOR BUSINESS PURPOSES
To Provide Services to You. When you request a consultation or retain our services, we ask for information such as your name, organization information, email address, billing address and credit card information. The Company uses collected information for the following general purposes: provision of products and services, billing, identification and authentication, services improvement, contact, and research.
To Communicate with You. We may use your email address, mailing address and/or phone number provided to us to answer questions we receive from you through the website. We may use your email address to share updates on the Company’s offerings. We may text you with alerts and other communication pertaining to our services. You may opt-out or unsubscribe from receiving any future mailings at any time.
To Market our Services to You. We may use your location information and geofencing to provide targeted interest-based advertising to you.
For Our Business, Technology and Marketing Improvements. We may use non-identifying information for design and development changes to our website, aggregating the information to determine which areas of our website need improvement based on overall traffic to certain pages. We may share non-identifying information with our affiliates. We may use your IP address and information collected from you to help diagnose problems with our server(s), create new functionality and to improve and administer the website.
To Meet our Legal Obligations. We may need to share your information with law enforcement or government agencies in response to a subpoena, state and/or federal audit or as otherwise required by law.
Sharing Information with External Companies and Affiliates. We may share information with external companies and affiliates who perform business, technical, professional or marketing related services for us. We may share information with data analytics vendors or market research companies. We may share information with social media websites in connection with performing services for you.
Other Sharing of Information. We share information as permitted by law and for other reasons we may describe to you.
No Sale of Your Information. We will not sell your personally identifiable information to third parties for the purpose of such third parties’ sending unsolicited offers or advertisements.
The Company uses third party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to run Company applications. Although the Company owns the code, databases, and all rights to all Company applications, you retain all rights to your data.
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have taken steps to enhance the safety and confidentiality of personal and financial information sent to or from us. The Company uses commercially reasonable efforts to maintain the security of the website, mobile application platforms and your information. However, the Company provides the website, application platforms and services “as is” without any express or implied warranty of any kind, including warranties of merchantability, reliability or fitness for a particular purpose.
The Company is not responsible for the privacy practices or policies of any third-party websites that are linked to the website. We encourage you to read their respective privacy policies prior to providing any personal information at or to such sites.
COLLECTION AND USE OF END USER ANALYTICS INFORMATION
The Company provides information to you about how your End Users use your website and mobile applications as well as how applications are performing across different mobile devices (but does not collect personally identifiable information about your End Users). The Company obtains this information either directly from you or from our software embedded in an End User’s mobile application.
Use of End User Information. Your End User data is presented to you to analyze your website and mobile applications. In addition, the Company may provide you with aggregated and anonymous benchmark data that includes your End User data and all other Customers’ End User data. We may use your End User data for internal marketing purposes in developing strategic campaigns for you and for other customers of the Company. Such End User data used for these purposes will not contain any personally identifiable information. We may share your End User data with our affiliates. Such End User data used for these purposes will not contain any personally identifiable information. For certain customers, we may disclose your End User data in connection with a marketing campaign to a distributor (if that distributor has retained our services on your behalf) unless you provide us with written notification that we may not submit such data.
No Sale of Information Relating to your End Users. We will not contact your End Users and we will not sell information relating to your End Users.
CUSTOMER USE OF END USER DATA
The Company is not responsible for any use by you of any data about your End Users, even if the Company helped you collect the data. You should allow End Users to review your policies to understand your use of End User data. You are prohibited from using our services to independently collect any personally identifiable information about any End User absent their express permission. Further, you must provide a privacy agreement to your End Users.
Our services are intended for use by adults. The Company does not knowingly collect personal information from children under 16. If we learn that we have collected the personal information of a child under 16 we will take steps to delete the information as soon as possible.
OPTING OUT OF TARGETED ADVERTISING
OPTING OUT FROM LOCATION-BASED ADVERTISING
You may opt out of our collection, use, and transfer of precise location data for location-based advertising purposes, by using the location services controls in your mobile device’s settings.
ADDITIONAL JURISDICTION-SPECIFIC RIGHTS
Nevada Residents. While we do not sell your Personal Data, as defined under Nevada law, your Nevada rights permit you to request that we stop selling your personal information (“opt-out”).
California Residents. If you are a resident of California, you have the following rights:
Right of access: You have the right to ask us for the personal information we collect, use, disclose, or may sell about you.
Right to deletion. You have the right to ask us to delete your personal information that we collect. Note that there are certain reasons we will not be able to fully address your request, such as to complete a transaction for you, detect and prevent fraud or illegal activity, to exercise our rights, to use data solely for internal purposes, or to comply with a legal obligation.
Right to opt-out. While we do not sell your personal information, your California rights permit you to request that we stop selling your personal information (“opt-out”).
Mandatory Disclosure. In the past 12 months, we collected identifiers/contact information, characteristics of protected classifications under California or federal law, commercial information, internet or other electronic network activity information, geolocation data, visual or similar information, or inferences drawn from the above. We collected this information from you, advertising networks, data analytics providers, operating systems and platforms, and social networks. We use information for business purposes as described above under “Use of Information for Business Purposes.” We disclose the following categories of personal information for business purposes: identifiers/contact information, characteristics of protected classifications under California or federal law, commercial information, internet or other electronic network activity information, geolocation data, visual or similar information, or inferences drawn from the above.
REVIEW OR CHANGE OF INFORMATION
To take advantage of any of these rights, or if you have any questions or concerns, please contact us at [email protected] or 866-340-0667 to review or change information or email a request to review or change information to [email protected].
To report any known or suspected privacy or security breaches or to submit privacy related questions or complaints, please contact us at [email protected] or 866-340-0667.
Revised: November 11, 2022.