Information We Collect
We collect the e-mail addresses of those who communicate with us via e-mail, aggregate information on what pages consumers access or visit, and may collect personally identifiable information volunteered by you when you retain our services. The types of information that may be volunteered by you and collected include your name, organization information, address, email address, phone numbers, and credit card information. Financial information shall be submitted through a payment gateway provided by authorize.net or another payment provider and secured by a Secured Sockets Layer (SSL) communication protocol.
We may also collect certain information about your computer hardware and software, including, without limitation, your IP address, your Internet Service Provider, browser type, operating system, domain name, access times and referring Website addresses, your email address, and your passwords. We may also collect information about your mobile devices, including your cell phone or other mobile device number and model, and your cellular carrier.
We may also collect information about which pages you visit on our Website.
We may also record phone calls with us or with your End Users if you use our call answering or call listening and reporting services.
Use of Information
When you retain our services, we ask for information such as your name, email address, billing address and credit card information. The Company uses collected information for the following general purposes: provision of products and services, billing, identification and authentication, services improvement, contact, and research.
We may use your email address to answer questions we receive from you through the website. We may use your email address to share updates on the Company’s offerings. You may opt-out or unsubscribe from receiving any future mailings at any time.
We may use non-identifying information for design and development changes to our website, aggregating the information to determine which areas of our website need improvement based on overall traffic to certain pages.
We may share non-identifying information with our affiliates.
We may need to share your information with law enforcement or government agencies in response to a subpoena, state and/or federal audit or as otherwise required by law.
We will not sell your personally identifiable information to third parties for the purpose of such third parties’ sending unsolicited offers or advertisements.
We may use your IP address and information collected from you to help diagnose problems with our server(s), create new functionality and to improve and administer the website.
Cookies and Other Technologies
Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser that enables the sites or service providers’ systems to recognize your browser and capture and remember certain information. We do not link the information we store in cookies to any personally identifiable information you submit while on our site. We use both session ID cookies and persistent cookies. A session ID cookie expires when you close your browser. A persistent cookie remains on your hard drive for an extended period of time.
Web beacons (a.k.a. clear gifs) are tiny graphics with a unique identifier, similar in function to cookies, which are used on our website to track online movements of web users and compile aggregated statistics to analyze how our site is used and may be used, in our services, or in our emails. Our use of Web beacons also includes to count visits and to tell if an email has been opened and acted upon. We do not link the information gathered from web beacons to any personally identifiable information. As is true of most web sites, we gather certain information and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exist pages, operating system, date/time stamp, and clickstream data. We use this information to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole. We do not link this data to personally identifiable information.
You are required to log in to your project site after a certain period of time has elapsed to protect you against others accidentally accessing your account contents.
The Company uses third party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to run Company applications. Although the Company owns the code, databases, and all rights to all Company applications, you retain all rights to your data.
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have taken steps to enhance the safety and confidentiality of personal and financial information sent to or from us. The Company uses commercially reasonable efforts to maintain the security of the website, mobile application platforms and your information. However, the Company provides the website, application platforms and services “as is” without any express or implied warranty of any kind, including warranties of merchantability, reliability or fitness for a particular purpose.
Social Media Widgets
The Company is not responsible for the privacy practices or policies of any third-party websites that are linked to the website. We encourage you to read their respective privacy policies prior to providing any personal information at or to such sites.
Collection and Use of End User Analytics Information
The Company provides information to you about how your End Users use your website and mobile applications as well as how applications are performing across different mobile devices (but does not collect personally identifiable information about your End Users). The Company obtains this information either directly from you or from our software embedded in an End User’s mobile application.
The data collected may include: agent version, platform, timestamp, API key (identifier for application), application version, device identifier – e.g., MAC address, Android ID, and IFA-Model (non-iOS), manufacture (non-iOS) and OS version of device (non-iOS), session start/stop time, locale, time zone, and network status. The device identifiers may be hashed. In addition, the Company may collect the following data: anonymous User ID, latitude and longitude, events, errors, and page views. Finally, we see the IP address of the user through the HTTP request. The Company uses this data to create reports for you to analyze your End Users and to create reports and/or metrics against which you can compare your base. We may provide you with the option of exporting raw Company data to your servers such as timestamp, platform, event, and user ID. You can also record errors that occur in your applications and receive an export of data containing the error information.
Users but do not link this data to personally identifiable information.
Your End User data is presented to you to analyze your website and mobile applications. In addition, the Company may provide you with aggregated and anonymous benchmark data that includes your
End User data and all other Customers’ End User data.
We may your End User data for internal marketing purposes in developing strategic campaigns for you and for other customers of the Company. Such End User data used for these purposes will not contain any personally identifiable information.
We may share your End User data with our affiliates. Such End User data used for these purposes will not contain any personally identifiable information.
For certain customers, we may disclose your End User data in connection with a marketing campaign to a distributor (if that distributor has retained our services on your behalf) unless you provide us with written notification that we may not submit such data.
We will not contact your End Users and we will not sell information relating to your End Users.
Customer Use of End User Data
The Company is not responsible for any use by you of any data about your End Users, even if the Company helped you collect the data. You should allow End Users to review your policies to understand your use of End User data. You are prohibited from using our services to independently collect any personally identifiable information about any End User absent their express permission. Further, you must provide a privacy agreement to your End Users.
The Company does not knowingly collect personal information from children under 13. If we learn that we have collected the personal information of a child under 13 we will take steps to delete the information as soon as possible.
Review or Change of Information
You may review or change your information via telephone or email. Please call 877-964-2233 to review or change information or email a request to review or change information to [email protected].
To report any known or suspected privacy or security breaches or to submit privacy related questions or complaints, please contact us at [email protected].
Revised: May 24, 2014.