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TRAXION Customer Service Representative Coaching
What is TRAXION? A comprehensive and customized coaching and training platform for Customer Service Representatives in the Home Services and Improvement Industry. With one-on-one coaching that goes beyond the call, your team will have the TRAXION it needs to GROW your business…PERIOD!!!
What Could 1 More Booked Call a Day Do For Your Business?
1 more booked call per day equals an additional $125,000 in revenue per year.
*Based on average revenue per ticket of $500
Join the 1,000+ Contractors Who Partner with RYNO CSR Coaching For All Types of Home Service Businesses
What it means to be a TRAXION Certified Customer Service Representative
A TRAXION Certified Customer Service Representative is a top-performing professional who consistently books over 85% of their leads, ensuring a steady flow of business and maximizing revenue opportunities. They approach every call with confidence and control, skillfully guiding conversations to achieve the best outcomes. Price and scheduling objections are no challenge—they handle them with ease, using proven techniques to reassure customers and secure commitments.
Beyond booking calls, these representatives excel at turning frustrated customers into loyal brand ambassadors, transforming negative experiences into lasting relationships. They are driven by a goal-oriented mindset, holding themselves accountable for continuous improvement and success. With a powerful, positive attitude, they create meaningful connections that not only close deals but also foster customer loyalty. Simply put, a TRAXION Certified CSR doesn’t just handle calls—they win customers for life!
Learn More About The Benefits of Coaching
We deliver measurable improvements that directly impact your business. With a guaranteed return on investment, our coaching ensures that your team’s enhanced skills translate into increased revenue and efficiency. Employees who receive professional development feel more valued, leading to higher job satisfaction and improved retention. This reduces turnover costs and fosters a more stable, committed workforce.
Beyond individual benefits, our coaching strengthens team culture, promoting collaboration and a positive work environment. As your representatives develop stronger communication and problem-solving skills, they provide superior customer experiences that drive loyalty and satisfaction. The result is a more productive team that works seamlessly to enhance overall business performance while maintaining high service standards.
- A customized call flow based on your brand and industry best practices
- In-Person Workshops
- An expedited course to help your team master your new call flow in 8 weeks
- 1:1 Customer Service Representative Coaching battling the toughest calls to book in the business
- Call Reviews
- Metrics Tracking
- Monthly Progress Reports
- Ongoing goal-setting and accountability
- A personal coach dedicated to your team!
- Pricing to meet the needs of any size team
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