The Home Services Podcast That Gives Back
December 19, 2023
Episode 201: Crafting Success in 2024: A Contractor's Guide for Operational Excellence and Customer Acquisition
Our 2023 holiday special continues! Our stacked list of guests continues their conversation about this year and what they’re doing to gear up to DOMINATE in 2024 and beyond.
If you haven’t heard the first part of this conversation, be sure to catch up on last week’s episode!
- Ismael Valdez, CEO of NexGen Air Conditioning, Heating, & Plumbing
- Aaron Gaynor, Founder & CEO of Eco Plumbers, Electricians, and HVAC Technicians
- Chad Peterman, President of Peterman Brothers
- Travis Ringe, former President of ProSkill Plumbing, Heating & Air
- Tom Howard, VP of ServiceTitan
The Rematch
2023 wasn’t like the years before. Low demand, higher competition for leads, economic issues…there’s plenty of things to blame. But seasoned contractors know there are always ups and downs. Are you going to complain, or do something about it?
Our guests all echo the same sentiment. We had a few really easy years, but 2023 and the foreseeable future may not be quite so simple. Now, it’s time to really get in gear. Don’t overcomplicate things – make sure you’re handling the basics well, treating your people right, and focusing on the things that actually move the line.
- Preparing for lead volume to be flat into 2024
- Maximizing the booked leads you do have
- The importance of pouring into your team
- Fixing leaks instead of adding more water
- The things the group is focusing on to win 2024
- Getting efficient with what we do have
- Learning how to operate when lead volume is low
- Focusing on what you can control
Are You Ready to Get in the Ring?
Our star-studded lineup isn’t just looking at 2024. They are positioning themselves and their operations to be ahead of much further than that. Someone is going to win next year. There will be those that don’t survive times like this. Are you going to fall behind, or position yourself to pick up the customers and pieces left behind by those that do?
Let’s make 2024 the year we THRIVE!