A comprehensive and customized coaching and training platform for Customer Service Representatives in the Home Services and Improvement Industry. With one-on-one coaching that goes beyond the call, your team will have the TRAXION it needs to GROW your business…PERIOD!!!
WHAT COULD 1 MORE BOOKED CALL A DAY DO FOR YOUR BUSINESS?
1 more booked call per day equals an additional $125,000 in revenue per year.
*Based on average revenue per ticket of $500
What We Offer:
A customized call flow based on your brand and industry best practices
In-Person Workshops
An expedited course to help your team master your new call flow in 8 weeks
One-on-one Customer Service Representative Coaching battling the toughest calls to book in the business
Call Reviews
Metrics Tracking
Monthly Progress Reports
Ongoing goal-setting and accountability
A personal coach dedicated to your team!
Package pricing to meet the needs of any size team
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"The RYNO Traxion CSR Coaching Program not only helped us identify and develop a leader within the organization, but it stabilized the entire customer service department and helped generate strong results improving our booking rates. We can’t say enough about how great this program has been for our team."
— John Burwell
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"Working with our coach has been a game changer for not only myself, but for our office as a whole. The process she has created takes you step by step on the path of really perfecting your skills. I would highly recommend TRAXION Coaching and RYNO to any office or individual!"
— Shaylen F.
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Benefits of Coaching
Guaranteed Return on Investment
Increased Employee Satisfaction
Boosted Employee Retention
Improved Team Culture
Superior Customer Experiences
Higher Productivity
What it means to be a TRAXION Certified Customer Service Representative
They are consistently booking above 85% of their leads
They are confident and in control of their calls
They handle price and schedule objections with ease
They turn upset customers into long-term loyal brand ambassadors
They set goals and hold themselves accountable
They have a positive, powerful mindset that drives their success
