Ladies and gentlemen, hold onto your hats because RYNO Strategic Solutions is about to take the world of customer service to the next level. We couldn’t be more excited to introduce you to our latest service offering:

TRAXION: A Customer Service Representative Coaching Program!

Why, you might ask? Well, it all started when RYNO realized a common pain point in the home services and improvement industry. While our marketing wizards are superb at bringing in leads through PPC, SEO, and LSA, we understand that the final moments of conversion lie in the hands of Customer Service Representatives (CSRs).

Closing the deal often depends on how CSRs handle customer inquiries. This realization ignited a passion project for RYNO ensuring that these reps receive top-notch training.

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About TRAXION Coaching

The best part of our TRAXION Coaching is that every element of the program has been meticulously
designed with you in mind.

Our goal? To enhance the customer experience in every interaction. To achieve this, your CSRs will receive customized coaching in three phases.

The ultimate aim? Booking more calls in less time, providing an unforgettable customer journey, and preventing our clients from missing out on valuable revenue opportunities.

As of today, RYNO proudly boasts a team of dedicated coaches, ready to take our clients under their wing and guide them towards incredible results.

Reasons to Consider TRAXION

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73% of coaching clients report that coaching helps them improve their work performance, communication skills, interpersonal skills, relationships, work/life balance, and wellness.
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The median coaching ROI is 700% (7x) the investment.
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70% of customers say service agents’ awareness of sales interactions is fundamental to keeping their business. (Salesforce)
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70% of those who are coached improve their work performance, relationships, and communication.
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80% of people who receive coaching say their self-confidence increased.
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68% of consumers say they are willing to pay more for products and services from a brand known to offer good customer service experiences. (HubSpot)
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Increasing customer retention rates by just 5% can increase profits by between 25% and 95%. (Bain and Company)
Liz Patel

Spotlight: Liz Patel

Meet the driving force behind our new CSR coaching program—none other than the incredible Liz Patel! Liz’s journey in the realm of customer service began as a bright-eyed CSR.

Now, with more than two decades of customer service experience, she has mastered the art of handling complaints and more importantly, building meaningful connections with clients. Liz’s secret? It’s all about that human touch in customer service. Understanding and meeting the needs of people and solving their problems became the cornerstone of her successful career, which eventually led her to join our RYNO team.

Over the course of the last 8 months, Liz put her heart and soul into crafting the perfect training curriculum, brainstorming innovative ways to deliver stellar results, and meticulously researching and testing every aspect of this program.

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Get TRAXION Today!

Intrigued? We thought you might be! Click here to learn more about our groundbreaking CSR coaching program.

We are so excited to be embarking on this exciting journey to revolutionize customer service in the digital age. RYNO has your back, and we can’t wait to see the amazing transformations this program will bring.